{"id":12026,"date":"2019-11-26T20:08:30","date_gmt":"2019-11-26T19:08:30","guid":{"rendered":"http:\/\/www.aboukam.net\/?p=12026"},"modified":"2019-11-26T20:08:30","modified_gmt":"2019-11-26T19:08:30","slug":"ma-cie-en-ligne-une-agence-100-digitale-de-la-cie-en-ligne","status":"publish","type":"post","link":"https:\/\/aboukam.net\/abukam\/2019\/11\/26\/ma-cie-en-ligne-une-agence-100-digitale-de-la-cie-en-ligne\/","title":{"rendered":"\u00ab Ma CIE en ligne \u00bb une agence 100% digitale de la CIE en ligne"},"content":{"rendered":"\n

Transformation digitale, c’est la Compagnie Ivoirienne d\u2019Electricit\u00e9 (CIE) qui innove en lan\u00e7ant ce 21 novembre 2019 \u00e0 Abidjan \u00ab Ma CIE en ligne \u00bb son agence digitale en ligne via les plateformes web et mobile pour am\u00e9liorer l\u2019exp\u00e9rience utilisateur des nombreux clients.<\/strong><\/p>\n\n\n\n

La Compagnie Ivoirienne d\u2019Electricit\u00e9 (CIE)<\/a><\/strong> c’est bient\u00f4t 30 ans au service des ivoiriens. Pour ses clients, l\u2019ensemble du personnel de la CIE s\u2019engage au quotidien \u00e0 obtenir leur satisfaction dans le cadre de l\u2019exercice de leur mission de service public.<\/p>\n\n\n\n

A cet effet, la CIE s\u2019efforce d\u2019aller plus loin dans ses engagements afin de satisfaire les exigences croissantes de ces clients dans un monde de plus en plus connect\u00e9 \u00e0 l\u2019\u00e8re du tout digital.<\/p>\n\n\n\n

C’est dans cette optique la CIE lance cette innovation \u00ab Ma CIE en ligne<\/strong> \u00bb avec un objectif vis\u00e9 l’am\u00e9lioration de la satisfaction de ses clients \u00e0 travers l’am\u00e9lioration de leur exp\u00e9rience, l’am\u00e9lioration de leur prise en charge et leur accompagnement dans la ma\u00eetrise de leur consommation d\u2019\u00e9lectricit\u00e9. <\/p>\n\n\n\n

Parce que les clients ont souhait\u00e9 que la CIE s’adapte vite au digital<\/h4>\n\n\n\n

Les responsables de la CIE sont unanimes : \u00ab les clients ont souhait\u00e9 que l\u2019entreprise s’adapte vite au digital, nous avons r\u00e9pondu \u00e0 leur attente \u00bb. A travers \u00ab Ma CIE en ligne<\/strong> \u00bb, l\u2019entreprise entend \u00ab saisir l’opportunit\u00e9 du digital, am\u00e9liorer le contact client, et am\u00e9liorer la prise en charge des demandes \u00bb. <\/p><\/blockquote>\n\n\n\n

C’est quoi \u00ab Ma CIE en ligne \u00bb ?<\/h3>\n\n\n\n

\u00ab Ma CIE en ligne \u00bb est une plate-forme innovante disponible (24h\/24 et 7j\/7), donnant l\u2019opportunit\u00e9 aux clients et usagers de la CIE d\u2019effectuer toutes leurs op\u00e9rations comme dans une agence physique partout et \u00e0 tous moment sans se d\u00e9placer.<\/p>\n\n\n\n

Tous ceux qui entrerons dans cette plateforme via le web ou application mobile, aurons acc\u00e8s \u00e0 tous les services de la CIE avec la possibilit\u00e9 de disposer de leur compte client personnalis\u00e9. <\/p>\n\n\n\n

D\u00e9couvrons la plateforme \u00ab Ma CIE en ligne \u00bb ?<\/strong><\/h4>\n\n\n\n

D\u00e9couvront la platforme \u00ab Ma CIE en ligne \u00bb via le www.macieenligne.ci\/eagence_mobile\/<\/a>. Sur l\u2019application \u00ab Ma CIE en ligne \u00bb pour acc\u00e9der aux diff\u00e9rents services, l\u2019usager dispose de six (6) menus \u00e0 savoir \u00ab Infos utiles \u00bb, \u00ab R\u00e9seau d\u2019agences \u00bb, \u00ab Signaler un incident \u00bb, \u00ab Simulation \u00bb, \u00ab Mon compteur \u00bb et \u00ab Contact \u00bb. Elle permet \u00e0 l\u2019usager de calculer et voir approximativement le montant de sa facture \u00e0 venir.<\/p>\n\n\n\n

\u00ab Ma CIE en ligne<\/strong> \u00bb est une application t\u00e9l\u00e9chargeable sur Play store et Apple store. D\u00e9sormais, les clients peuvent adresser toutes leurs pr\u00e9occupations via cette application et obtiendront en temps r\u00e9el des r\u00e9ponses \u00e0 leurs requ\u00eates.
Il faut noter que le d\u00e9ploiement de tous les services \u00abMa CIE en ligne \u00bb aux autres communes d’Abidjan et \u00e0 l’int\u00e9rieur se fera progressivement.<\/p>\n","protected":false},"excerpt":{"rendered":"

Transformation digitale, c’est la Compagnie Ivoirienne d\u2019Electricit\u00e9 (CIE) qui innove en lan\u00e7ant ce 21 novembre 2019 \u00e0 Abidjan \u00ab Ma CIE en ligne \u00bb son agence digitale en ligne via les plateformes web et mobile pour am\u00e9liorer l\u2019exp\u00e9rience utilisateur des nombreux clients. La Compagnie Ivoirienne d\u2019Electricit\u00e9 (CIE) c’est bient\u00f4t 30 ans au service des ivoiriens. …<\/p>\n","protected":false},"author":1,"featured_media":12037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,9],"tags":[5,929,408,10,930,931,364],"class_list":["post-12026","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-a-la-une","category-chronique-digital","tag-afrique","tag-agence-digitale","tag-cie","tag-cote-divoire","tag-electricite","tag-ma-cie-en-ligne","tag-transformation-digitale"],"yoast_head":"\n\u00ab Ma CIE en ligne \u00bb une agence 100% digitale de la CIE en ligne - Aboukam.NET : Le blog du num\u00e9rique en Afrique<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aboukam.net\/abukam\/2019\/11\/26\/ma-cie-en-ligne-une-agence-100-digitale-de-la-cie-en-ligne\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00ab Ma CIE en ligne \u00bb une agence 100% digitale de la CIE en ligne - Aboukam.NET : Le blog du num\u00e9rique en Afrique\" \/>\n<meta property=\"og:description\" content=\"Transformation digitale, c’est la Compagnie Ivoirienne d\u2019Electricit\u00e9 (CIE) qui innove en lan\u00e7ant ce 21 novembre 2019 \u00e0 Abidjan \u00ab Ma CIE en ligne \u00bb son agence digitale en ligne via les plateformes web et mobile pour am\u00e9liorer l\u2019exp\u00e9rience utilisateur des nombreux clients. 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